Mosaic Arts & More
FAQs and POLICIES
FAQs:
1. Where do the foliage and flowers originate from and are they all natural?
All plant materials used in the pressed flower artwork are grown in my yard and then pressed for weeks in a flower press before they are ready to use. No artificial fillers are used in the pictures and no dyes are used in the pressing process.
2. How long does pressed flower art last?
For years & years if it is properly cared for. The best way to preserve the flowers and make sure they last for years to come is to NOT put the picture in direct sunlight or even strong indirect light. Strong light is the most destructive force to pressed flower art. All of my artwork is framed using standard glass. If you must hang your flowers in a place that has some fairly strong indirect light, it might be a good investment to purchase UV conservation glass for your piece at some point . Even this special glass, however, cannot keep vibrant flower colors intact in bright light!
3. Can the pressed flower art be customized?
Yes, in several ways: (1) If you like a particular design but would like other colors used, I may be able to accommodate that, with the understanding that the flowers themselves will change. (2) I can change the background color and can customize it as well using watercolors. (3) I can change the color of the frame (within certain limits). (4) I can make the picture smaller, or larger, in most cases.
4. What are the mosaic mirrors made of?
The mirrors are composed of many different materials which are listed under each piece I offer. I use ceramic tile, stained glass, beads, shells, small pebbles, gems and anything else that might look nice (or interesting). All mirrors are mounted on 1/2" plywood frames (for strength and stability), which are then sanded and sealed to minimize adhesion materials soaking into the wood. Sanded grout is always used for maximum stability. The grout is then sealed with a 5-year warrantied sealer.
5. How do I hang my mirror? D-rings are used on the back of the piece for maximum strength when hanging. On every rectangular mirror, hardware is attached in 2 places so you may hang your mirror either the long or the short way. These mirrors are fairly heavy; please make sure you use an appropriate wall anchoring system prior to hanging your mirror. A simple long nail will NOT work for these pieces unless it happens to hit a stud in the wall.
6. Can the mosaic mirrors be customized?
Yes! I am very willing to do custom pieces to suit your decor, so if there's a particular mirror you like, but the colors just won't work, tell me what colors would, and I can custom make your mirror (often for no additional charge). Likewise, if you see a round mosaic mirror and you like the colors but would rather have a rectangular mirror, I can use those same colors in the shape of your choice (in this case there may be additional charges if the overall mirror ends up being larger; I would let you know the additional costs ahead of time).
If you order a custom piece from me, I require 1/2 down payment at the time of the order and the balance (plus shipping) due before mailing.
7. Is there any way I can see the mosaic pieces (to insure color choice) prior to actually purchasing a mirror?
Yes. Please see the details below, under SAMPLES.
ORDERING: This web site is set up to accept Google checkout. This purchasing mode has an outstanding reputation for ease of use and safety and ensure you, the customer, that your private financial information stays private, This system gives confidence to buyers since even online merchants cannot see your credit card number, expiration date or codes. Google checkout is fully encrypted for maximum safety in ordering. Please note that Google allows you to use your debit card, almost all credit cards, as well as your Google account (if you have one). If you have any questions about checkout, please email me (Pam@MosaicArtsandmore.com). I am also set up to accept Paypal, if you prefer.
I also accept money orders and personal checks, which can be mailed to me. Please know that this is the slowest way to receive your art. After the check is received and deposited, it can take up to another 10 days for it to fund into my bank before I can ship out the artwork. If you are ordering from my website and the piece is still in stock (and if you pay through Google) I will make every effort to ship out your order within 24-48 hours of receipt (excepting weekends and holidays). Custom order time-tables will be discussed at the time of the order.
GALLERY LISTINGS: Some of the art is currently on display at local galleries. If you're interested in any of these pieces (mosaic mirrors or pressed flower art) send me an email and I can make arrangements to ship to you from the gallery..no extra charge).
SOLD Pieces: If you see something on this web site that you'd like to purchase (or need more information about) and it says "SOLD", please contact me. Even though all of the pieces are individually made and are one-of-a-kind, I am happy to make a similar piece on request.
Satisfaction Guarantee & Return Policy: I want you to be pleased with whatever you buy from me. If you're not satisfied with your purchase, I accept returns within 10 days of your receipt of the art. Please email me to let me know your concerns and see if there is anything I can do to remedy the situation. If not, you may package the piece up in the original packaging and ship it back to me. You will receive a full refund (minus original shipping charges) once I have received the piece back safely.
SAMPLES: I am very willing to let you see any of the materials I use for the mosaic mirrors. I realize that computer monitors vary and can give a distorted view (or color) of any object. If you have questions or concerns about the actual colors, let me know and I will send you a sample of each piece/color you need to see with your own eye. The cost for these samples (I will send one of each type and color used) is $5.00 for up to 10 pieces of material. This price includes shipping and packing materials. After you've seen the materials and subsequently place an order with me for a mirror, I will deduct the price of the sample materials you previously paid for.
SHIPPING: If you are purchasing off this web site via Google checkout or Paypal, all art will be shipped within 24-48 hours of receipt of your order (excluding weekends and holidays). Since each piece is individually made, a mirror or pressed flower piece may have recently been sold and not currently available. If this occurs, I will let you know right away. In that case, shipping may be delayed until a new piece can be made (usually no longer than 2-3 weeks).
I am committed to providing you with the most cost effective shipping service available. It is not my policy to make any profit on Packing & Shipping charges. I usually ship via Home FedEx for cost savings. Shipping charges will vary according to your distance from Washington State. For most of the mirrors listed on my site, shipping & boxing charges (as of 10/09) amount to around $32 to ship from WA. state to the east coast (locations closer to WA. should be less). Shipping deliveries to Eastern U.S. locations usually takes about 5 to 7 business days. My largest (and heaviest) mirrors of course will incur greater shipping costs. Packing charges include heavy-duty packaging materials necessary for mailing mirrors and other art. Again, no extra fees are added; I add only the actual cost of the materials I have to use to safely ship your mirror. Smaller pieces of artwork (pressed flowers) should ship for somewhere between $10 to $15 (this is variable of course and depends on the delivery area). If you are in my local area (Thurston, Mason, Lewis Counties in WA. state) or anywhere else within driving distance, you are welcome to come pick up your art and save on Packing & Shipping charges.
PRIVACY POLICY: I am very serious about protecting your personal data and your computer. Every transaction you make at MosaicArtsandMore.com will be 100% safe because we use the highest levels of SSL (Secure Sockets Layer) technology available. This ensures that all information you send to me via the internet will be encrypted. I will never sell, or give away, your personal information to anyone for any purpose. I will never ask you to email me credit card information or other sensitive information.
1. Where do the foliage and flowers originate from and are they all natural?
All plant materials used in the pressed flower artwork are grown in my yard and then pressed for weeks in a flower press before they are ready to use. No artificial fillers are used in the pictures and no dyes are used in the pressing process.
2. How long does pressed flower art last?
For years & years if it is properly cared for. The best way to preserve the flowers and make sure they last for years to come is to NOT put the picture in direct sunlight or even strong indirect light. Strong light is the most destructive force to pressed flower art. All of my artwork is framed using standard glass. If you must hang your flowers in a place that has some fairly strong indirect light, it might be a good investment to purchase UV conservation glass for your piece at some point . Even this special glass, however, cannot keep vibrant flower colors intact in bright light!
3. Can the pressed flower art be customized?
Yes, in several ways: (1) If you like a particular design but would like other colors used, I may be able to accommodate that, with the understanding that the flowers themselves will change. (2) I can change the background color and can customize it as well using watercolors. (3) I can change the color of the frame (within certain limits). (4) I can make the picture smaller, or larger, in most cases.
4. What are the mosaic mirrors made of?
The mirrors are composed of many different materials which are listed under each piece I offer. I use ceramic tile, stained glass, beads, shells, small pebbles, gems and anything else that might look nice (or interesting). All mirrors are mounted on 1/2" plywood frames (for strength and stability), which are then sanded and sealed to minimize adhesion materials soaking into the wood. Sanded grout is always used for maximum stability. The grout is then sealed with a 5-year warrantied sealer.
5. How do I hang my mirror? D-rings are used on the back of the piece for maximum strength when hanging. On every rectangular mirror, hardware is attached in 2 places so you may hang your mirror either the long or the short way. These mirrors are fairly heavy; please make sure you use an appropriate wall anchoring system prior to hanging your mirror. A simple long nail will NOT work for these pieces unless it happens to hit a stud in the wall.
6. Can the mosaic mirrors be customized?
Yes! I am very willing to do custom pieces to suit your decor, so if there's a particular mirror you like, but the colors just won't work, tell me what colors would, and I can custom make your mirror (often for no additional charge). Likewise, if you see a round mosaic mirror and you like the colors but would rather have a rectangular mirror, I can use those same colors in the shape of your choice (in this case there may be additional charges if the overall mirror ends up being larger; I would let you know the additional costs ahead of time).
If you order a custom piece from me, I require 1/2 down payment at the time of the order and the balance (plus shipping) due before mailing.
7. Is there any way I can see the mosaic pieces (to insure color choice) prior to actually purchasing a mirror?
Yes. Please see the details below, under SAMPLES.
ORDERING: This web site is set up to accept Google checkout. This purchasing mode has an outstanding reputation for ease of use and safety and ensure you, the customer, that your private financial information stays private, This system gives confidence to buyers since even online merchants cannot see your credit card number, expiration date or codes. Google checkout is fully encrypted for maximum safety in ordering. Please note that Google allows you to use your debit card, almost all credit cards, as well as your Google account (if you have one). If you have any questions about checkout, please email me (Pam@MosaicArtsandmore.com). I am also set up to accept Paypal, if you prefer.
I also accept money orders and personal checks, which can be mailed to me. Please know that this is the slowest way to receive your art. After the check is received and deposited, it can take up to another 10 days for it to fund into my bank before I can ship out the artwork. If you are ordering from my website and the piece is still in stock (and if you pay through Google) I will make every effort to ship out your order within 24-48 hours of receipt (excepting weekends and holidays). Custom order time-tables will be discussed at the time of the order.
GALLERY LISTINGS: Some of the art is currently on display at local galleries. If you're interested in any of these pieces (mosaic mirrors or pressed flower art) send me an email and I can make arrangements to ship to you from the gallery..no extra charge).
SOLD Pieces: If you see something on this web site that you'd like to purchase (or need more information about) and it says "SOLD", please contact me. Even though all of the pieces are individually made and are one-of-a-kind, I am happy to make a similar piece on request.
Satisfaction Guarantee & Return Policy: I want you to be pleased with whatever you buy from me. If you're not satisfied with your purchase, I accept returns within 10 days of your receipt of the art. Please email me to let me know your concerns and see if there is anything I can do to remedy the situation. If not, you may package the piece up in the original packaging and ship it back to me. You will receive a full refund (minus original shipping charges) once I have received the piece back safely.
SAMPLES: I am very willing to let you see any of the materials I use for the mosaic mirrors. I realize that computer monitors vary and can give a distorted view (or color) of any object. If you have questions or concerns about the actual colors, let me know and I will send you a sample of each piece/color you need to see with your own eye. The cost for these samples (I will send one of each type and color used) is $5.00 for up to 10 pieces of material. This price includes shipping and packing materials. After you've seen the materials and subsequently place an order with me for a mirror, I will deduct the price of the sample materials you previously paid for.
SHIPPING: If you are purchasing off this web site via Google checkout or Paypal, all art will be shipped within 24-48 hours of receipt of your order (excluding weekends and holidays). Since each piece is individually made, a mirror or pressed flower piece may have recently been sold and not currently available. If this occurs, I will let you know right away. In that case, shipping may be delayed until a new piece can be made (usually no longer than 2-3 weeks).
I am committed to providing you with the most cost effective shipping service available. It is not my policy to make any profit on Packing & Shipping charges. I usually ship via Home FedEx for cost savings. Shipping charges will vary according to your distance from Washington State. For most of the mirrors listed on my site, shipping & boxing charges (as of 10/09) amount to around $32 to ship from WA. state to the east coast (locations closer to WA. should be less). Shipping deliveries to Eastern U.S. locations usually takes about 5 to 7 business days. My largest (and heaviest) mirrors of course will incur greater shipping costs. Packing charges include heavy-duty packaging materials necessary for mailing mirrors and other art. Again, no extra fees are added; I add only the actual cost of the materials I have to use to safely ship your mirror. Smaller pieces of artwork (pressed flowers) should ship for somewhere between $10 to $15 (this is variable of course and depends on the delivery area). If you are in my local area (Thurston, Mason, Lewis Counties in WA. state) or anywhere else within driving distance, you are welcome to come pick up your art and save on Packing & Shipping charges.
PRIVACY POLICY: I am very serious about protecting your personal data and your computer. Every transaction you make at MosaicArtsandMore.com will be 100% safe because we use the highest levels of SSL (Secure Sockets Layer) technology available. This ensures that all information you send to me via the internet will be encrypted. I will never sell, or give away, your personal information to anyone for any purpose. I will never ask you to email me credit card information or other sensitive information.
