ORDERING INFO & POLICIES
ORDERING INFORMATION: Once you are ready to order a custom mirror, we will talk over all the details and changes you might want. When a price is agreed upon, I will email a PayPal invoice for the down payment, which amounts to one-half of the cost of the mirror (not including shipping). Once that payment is received, I will order your custom materials and start work on your project. Early on in the process I am happy to do a "dry-run" for you on a sample board with your chosen colors and partial design and email you detailed photos of this for your approval. If, after viewing the photos, you desire small color or design changes, I can accommodate change requests at this point. (Please note that if extensive changes are desired an increased cost may result).
SAMPLE SETS: I am happy to offer small sample glass pieces (or any other materials) for you to view up close. In fact, I highly recommend this step! I realize that devices vary and can give a distorted view (or color) of any object. Seeing a piece of glass up close makes color choices much easier. The cost for these samples (I will send 1 of each type and color used) is $15.00 for up to 12 pieces of stained glass. Price includes shipping & labor for packing. If you need to see more colors and types of glass, please purchase 2 sets. Prices include shipping and packing. If you order samples and then later place an order for a mirror, the sample charges will be deducted from the final invoice.
SATISFACTION GUARANTEE AND RETURN POLICIES:
I want you to be 100% pleased with whatever you purchase from me. If for any reason you're not satisfied with your purchase, custom made mirror or on sale mirror, I accept returns within 10 days of your receipt of the piece. You may package the piece up in the original box and packing and ship it back to me. You will receive a full refund (minus shipping charges on the return) once I have received the mirror back safely and in its original condition.
If, upon completion of your custom mirror and your receipt of detailed photos of the finished piece, you decide
not to pay the final payment, I will respect that decision and refund whatever balance remains after the cost of the mirror itself and your custom glass, plus a nominal fee for my time spent and any PayPal fees I have incurred. I am not able to refund monies that have already been spent towards your special project; those will be deducted from your half-down payment. The same policy applies to customers who deposited half down to start their project and then, for whatever reason, decide not to proceed. (Thankfully these situations have never occurred in years of business, but this is my policy should they ever happen).